Terms and Conditions

Note: Online Ordering is for UK Mainland Customers Only

Meat Products

Terms

Business Customers - We operate a strict 14 day account policy. New clients may be asked make a full or part payment prior to delivery. Please contact our Accounts Department for further details and methods of payment.

Residential Customers - We accept payment by all major Credit/Debit Cards and Paypal account. Full payment must be received prior to an order being dispatched. The majority of our Meat Hampers and pre-portioned products can be ordered online or alternatively all of our products can be ordered via email to sales@osgrow.com or by telephoning our sales team on 0870 1651408. If your order is placed by email/telephone we will email you a copy of your invoice and a link to our secure payment page allowing you to complete the transaction. If you do not have access to email, by prior arrangement you can send a cheque to our accounts department (Note: Your order will not be dispatch until your cheque has cleared). For more details on making online payments through Paypal visit www.paypal.co.uk.

Online Payment and Ordering Information
All our transactions are processed via PayPal's secure site. Once payment has been made PayPal will email you a receipt for your transaction. We will then email you a copy of your Osgrow receipt within 3 working days of placing your order.
If you have any special instructions or further information which may be of use to us please enter this in the 'Optional Instructions' box during the payment process.
If you have any queries please contact us prior to ordering during office hours on 0117 973 0300 or email us at sales@osgrow.com and we will call you back.

All Pre-Portioned Products are +/- weights quoted and may be supplied fresh or frozen.

Delivery

Osgrow products are distributed nationally chilled or frozen from our purpose built packing facility in Bristol.

Delivery Information - PLEASE READ CAREFULLY
- We will contact via email or phone once payment has been received to confirm a delivery date. Deliveries are normally completed within 3 working days of receipt of payment. For trade customers with accounts, delivery will be arranged at the time of placing your order.
- Our delivery days are Tuesday to Friday during the day. By prior arrangement we may be able to deliver on alternative days or at specified times, however there may be an additional charge for special requirements. If this is the case please contact our sales team on 0117 973 0300 to arrange.
- All our products are delivered by national courier throughout the UK Mainland only. NB/. Online purchases for delivery outside the UK Mainland will not be fulfilled. Orders of this type MUST be placed by phoning our sales team on +44 (0) 117 973 0300.
- All products require a signature as proof of delivery.
- Once a delivery has been scheduled you will be required to give us 48 hours notice prior to delivery if you wish to change the date or address. It is the purchasers responsibility to ensure sufficient arrangements are made to accept delivery on the notified day. If nobody is available to sign for and receive the goods or if the courier is unable to contact you by phone should additional directions be required the courier will fail the delivery and attempt to rearrange for an alternative day. As most Osgrow products are perishable, we will accept no responsibility for spoilt goods due to failed deliveries of this nature.
- In the unlikely event of a damaged or delivery error you must report the issue to us by telephone on 0117 973 0300 on the next working day after delivery. Osgrow reserve the right to inspect all products of this nature should we see fit.
- Please ask for further details if required when you place your order.

Leather, Feathers & Eggs

Terms

As all our leather products are hand crafted to order, once we have confirmed the estimated delivery time, cost of the product and delivery charge (if applicable) you will need to make full payment prior to us placing your order. You will also need to send us an email detailing your name, delivery address, contact number, and confirming the product details that you wish to order.
We accept payment by all major Credit/Debit Cards and Paypal account. For more details on making online payments through Paypal visit www.paypal.co.uk.

Online Payment and Ordering Information
All our transactions are processed via PayPal's secure site. Once payment has been made PayPal will email you a receipt for your transaction. We will then email you a copy of your Osgrow receipt within 3 working days of placing your order.
If you have any special instructions or further information which may be of use to us please enter this in the 'Optional Instructions' box during the payment process.
If you have any queries please contact us prior to ordering during office hours on 0117 973 0300 or email us at sales@osgrow.com and we will call you back.

IMPORTANT - PLEASE READ CAREFULLY: Osgrow leather products are special order items and cannot be cancelled once ordered. Please ensure that the product you order is definitely the item you expect to receive. If the item subsequently turns out to be wrong then it will not be returnable. Once order the product cannot be cancelled even if the lead time is longer than expected. All Osgrow leather products are hand crafted to order so delivery times can vary. By ordering an Osgrow leather product you are opting out of the UK distance selling regulations. If you have any queries please contact us prior to ordering during office hours on 0117 973 0300 or email us at sales@osgrow.com and we will call you back.

Delivery

Osgrow products are distributed nationally by recorded delivery or carrier with a signature being required as confirmation of receipt. The packaging varies depending on the product and delivery charges vary from item to item. Please contact our sales team for more information.

Gift Vouchers

For full details on Osgrow Gift Vouchers including purchasing and terms and conditions click here.

Account Settlements

If you have an account or invoice / statement you wish to settle by Credit/Debit card or PayPal account please click here.